Do you want to return a product, or did you have a problem with your order?
Read the instructions below and contact Bobo Bear or Printful, our printing and shipping partner, we will be glad to help you!
What if I entered the wrong shipping address?
Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility. In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to Printful and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for re-shipping the package.
What if the product is damaged in the mail, or if I did not receive all the goods I ordered?
If something arrives damaged or incomplete, send a photo of the goods you received (showing eventual damages) with your shipping information to firstname.lastname@example.org, then we’ll resolve the issue.
What if I received the wrong products?
If something is wrong, send a photo of the goods you received (showing eventual damages) with your shipping information to email@example.com to have a free replacement.
What if I want to change or cancel my order, or to return my product?
As soon as you place your order, Printful begin processing it, so they are unable to change or cancel orders.
But you can contact firstname.lastname@example.org to agree the best solution.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.
What happens if a package isn’t delivered, but the tracking states that it did?
Printful will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the courier, but you haven’t received it, we would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to you.
In most instances, it is found that the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”
If you are unable to locate the package, you will need to file a claim with the shipper and contact your local police department. Unfortunately stealing packages is a thing now.